CRM for Digital Marketing: Everything You Need to Know for dropshipping

By: Tasmia S

Digital marketing is all about using technology to reach customers. A CRM for digital marketing can help you manage and track your interactions with customers and better understand their behavior.

In this article, we’ll discuss what a CRM is, how it can help your digital marketing efforts, and some of the best CRM systems for dropshipping businesses.

What Is a CRM?

Customer Relationship Management, or CRM, is a software program that helps businesses manage their interactions with customers. It allows businesses to track and store customer data and better understand customer behavior.

This can be helpful for digital marketing efforts, as it provides insights into what marketing campaigns are most effective, what content is most popular, and where customers are coming from.

How Can a CRM Help Digital Marketing Efforts?

How Can a CRM Help Digital Marketing Efforts?

A CRM can help your digital marketing efforts in a few ways. Primarily, it can help you track and measure the results of your marketing campaigns so that you can see what’s working and what’s not.

Additionally, it allows you to segment your email lists more effectively, which will allow you to target your messages more accurately and increase the likelihood that they’ll be read and acted on. It makes your lead generation easier on this considerable marketing platform.

Additionally, a CRM can be used to keep track of customer interactions on your website to provide better customer service. CRMs can also help you increase sales by building customer loyalty. CRM helps with project management as well.

The different types of CRM software for Digital marketing

The different types of CRM software for Digital marketing

CRM software falls into three main categories that are-

Analytical CRM systems

Analytical CRM systems collect data about customers and track their interactions with a company. This data is then analyzed to help businesses better understand customer behavior and preferences, which can help them improve their marketing strategies and create more effective customer service policies.

Collaborative CRM systems

Collaborative CRM systems are used to manage customer relationships by allowing multiple users to access the same data simultaneously. This CRM solution can be helpful for larger companies that have various sales reps or customer service representatives who need access to customer information to provide better service. Some popular collaborative CRM systems include Salesforce and SugarCRM.

Operational CRM systems

Operational CRM systems help businesses manage their customer relationships and interactions more efficiently and effectively. This CRM solution allows businesses to track customer data, sales history, contact information, and more. Based on this information, it is possible to better understand customer behavior, preferences and needs to improve customer service and increase sales.

A guide to choosing the right CRM for your eCommerce business

A guide to choosing the right CRM for your eCommerce business

When it comes to choosing the right CRM for your eCommerce business, there are a few things you need to consider.

CRM System that suits your business needs

To begin, you need to determine which CRM system will best suit your needs. If you need a system that can track and analyze customer data, you’ll want an analytical CRM system. If you need a system that can allow multiple users or a big sales team to access customer data simultaneously, then you’ll want a collaborative CRM system. And if you need a system that can help you manage your customer relationships more efficiently, then you’ll want an operational CRM system.

Spending budget

The next step is determining how much you’re willing to spend on a CRM system. CRM systems can range from a few hundred dollars to several thousand dollars. To find one within your budget, you need to know how much you can afford.

Easy to use CRM

Finally, you need to make sure the CRM system you choose is user-friendly. You don’t want to select a system that’s difficult to use or requires a lot of training to use it effectively.

These are the few things you ought to consider when choosing a CRM system for your eCommerce business. Remembering these things will make it easier for you to find the system that’s right for you and your business.

How to set up and use CRM software for your business

How to set up and use CRM software for your business

  • #Step1. Add your salespeople.
  • #Step2. Adjust the settings according to your needs.
  • #Step3. Integrate your contact, company, and deal information.
  • #Step4. Make sure all your tools are integrated.
  • #Step5. Design your dashboard.
  • #Step6. Make reports available.

The 5 Best CRM Solutions for Dropshipping Businesses

There are a few CRM systems that are particularly well-suited for dropshipping businesses. Some of the best ones include:

The 5 Best CRM Solutions for Dropshipping Businesses

HubSpot CRM:

HubSpot’s CRM platform is the perfect solution for your marketing needs. From product registration to lead generation and customer support, Hubspot has it all covered with its easy-to-use tools.

And if you need more than just data on what’s working well in sales or how content can improve outreach efforts, then HubSpot is your best solution.

The company also offers dedicated teams to help take care of these tasks, so they don’t get stuck over there by themselves!

Features of Hubspot CRM:

  • Using this best CRM software, you can run an inbound marketing campaign that increases traffic to get high conversions, converts leads, and shows ROI.
  • Record and manage customer interactions.
  • With their tools, you’ll be able to maximize sales productivity, shorten deal cycles, and improve the human element of your sales process.
  • Their customer service software helps your company connect with customers, aid them in their success, and convert them into promoters.
  • The company provides a flexible, powerful, and secure content management system for marketers, developers, and customers.
  • Your teams can stay aligned and adapt to changing customer needs thanks to their operations software that syncs and curates your customer data and automates your business processes.
  • HubSpot allows you to customize your business to fit your needs with over 1030+ integrations and custom apps.

Pricing of HubSpot CRM

CRM for Digital Marketing: Pricing of HubSpot CRM

Starter- $45/month ($450/year)

A list of 1,000 marketing contacts is included. Additional lists can be purchased for $45.00 monthly for 1,000 contacts.

Professional- $800/month (9600/year)

A list of 2,000 marketing contacts is included. Additionally, marketing contacts can be purchased in increments of 5,000, starting at $224.72/month.

Enterprise- $3,200/month ($38,400/year)

A total of 10,000 marketing contacts are included. Adding marketing contacts to your list is priced at $100.00/month in increments of 10,000.

Salesforce CRM:

CRM for Digital Marketing: Salesforce CRM

If you’re looking for a CRM with more options for automation and scalability, then Salesforce might be the better choice. It’s perfect for businesses expanding their customer base and need to manage an influx of data.

Plus, it integrates easily with other programs you may be using, like your email marketing software or social media platforms.

Features of Salesforce CRM:

  • Allows for customization of automation rules and processes to manage large-scale customer data.
  • Fast and easy implementation with a high return on investment.
  • No matter what size or industry your company is in, they have solutions for you.
  • In 96 percent of cases, customers were satisfied with or exceeded their ROI expectations.

Pricing of Salesforce CRM

CRM for Digital Marketing: Pricing of Salesforce CRM

Essentials- $25/month, One-stop shop for sales and support.

Professional- $75/month, All-in-one CRM for any size business.

Enterprise- $150, A fully customizable CRM for your business.

Unlimited- $300, Powerful CRM with unlimited support.


CRM for Digital Marketing: Sendinblue

Track every customer interaction with sendinblue CRM to better understand their needs and desires. Find out who is contacting you, what they want or need from the company, and anything else that might be relevant to making decisions.

A team of people working together creates an opportunity for success. By using services such as SendinBlue’s revolutionary approach towards managing customers throughout all channels (email campaigns/newsletters), it becomes more accessible than ever before possible to identify hot prospects, reactivate lost customers, and increase loyalty.

Features of Sendinblue CRM:

  • Send out sleek email messages and sell more with easy-to-design messages
  • Get in touch with your customers directly for urgent needs or time-sensitive offers
  • Be available to answer questions when your customers are browsing your website
  • Keep track of customer email histories with a shared inbox for your team.
  • Gain greater insight into your customers and serve them better.
  • Automate your segmentation and marketing messages to save time and improve performance.
  • Take your transactional email design, engagement, and deliverability to the next level
  • Reach out to a more targeted audience to get more attention.
  • Make your campaigns more focused with dedicated landing pages or create custom forms to collect email addresses for your website.
  • You can use Facebook to retarget contacts and reach new audiences based on your contact lists by launching Facebook ads.

Pricing of Sendinblue

CRM for Digital Marketing: Pricing of Sendinblue

Free– $0, For starting with Sendinblue.

Lite– $25. New marketers will find this useful.

Premium- $65, Marketing professionals’ best choice.

Enterprise- Marketing professionals who want more


CRM for Digital Marketing: amoCRM

amoCRM is a cloud-based CRM that lets businesses manage their sales, marketing, and customer service operations from a single platform. The software offers many features, such as contact management, task automation, deal tracking, custom reporting, and more.

This CRM tool is suitable for businesses of all sizes, and the company offers a variety of pricing plans to suit different needs per user.

Features of amoCRM:

  • Manage your sales, marketing, and customer service operations from a single platform.
  • Messaging Apps Full Integrations available to power your sales.
  • Simple sales Pipeline Management to convert more leads to customers
  • Through your mobile device, connect with clients wherever you are.
  • Select the communication tool that is most convenient for you from all communication tools.
  • Your sales can be automated through all communication tools.

Pricing of amoCRM:

Base: $15

Advanced: $25

Enterprise: $45


CRM for Digital Marketing: Freshsales

The future of marketing is now. Why? It’s all about personalization and engagement! Freshsales will accelerate your revenue by context-driven sales, shorten the time it takes for you to make a deal as well as grow business with their innovative solutions that cater to today’s consumer’s needs.

Features of Freshsales

  • Deliver a personalized experience with a complete view of your customers’ interactions.
  • Streamline your sales process to increase seller effectiveness.
  • With a comprehensive solution, you can reduce IT complexity and costs.
  • Chat with visitors in real-time by using AI-powered Chatbots and collecting their information using customizable WebForms.

Pricing of Freshsales

CRM for Digital Marketing: Pricing of Freshsales

Free- $0, The built-in chat, email, and phone capabilities help sales teams engage leads quickly.

Growth- $15, Automating CRM to reduce repetitive work and make sales teams more productive

Pro- $39, Managing multiple sales teams and growing revenue like a pro

Enterprise- $69, Customize, govern, and control your CRM on your terms

You can take advantage of your CRM system by following these tips

You can take advantage of your CRM system by following these tips

  • Ensure all your employees are familiar with the CRM system and how to use it.
  • Regularly update your CRM system with new customer data.
  • Make sure you input all your customer data into the CRM system.
  • Use the CRM system to track customer interactions on your website.
  • Understand customer behavior and preferences by analyzing customer data.
  • Use the CRM system to improve your marketing strategies and customer service policies.
  • Regularly review your CRM system to see if there are any ways you can improve it.
  • Make sure you backup your data regularly.

Q&A CRM for Digital Marketing

Q&A CRM for Digital Marketing

Q: What is CRM software?

Answer: CRM software (customer relationship management) is a type of software or digital marketing tools that helps businesses manage customer data and interactions. It can include customer tracking, contact management, lead tracking, and marketing automation.

CRM software is used most commonly by businesses in the sales and marketing departments. It’s used to keep track of leads and customers, automate marketing tasks, and improve customer retention rates.

There are several different CRM software options on the market, but HubSpot is one of the most popular and well-known brands.

Q: What is a CRM in digital marketing?

Answer: An enterprise customer relationship management system, or CRM, tracks and manages interactions between an organization and its customers.

A CRM can help keep track of customers’ contact information, purchase history, interactions with the company (phone calls, emails, etc.), and more. This information can be used to create a profile of each customer and tailor marketing efforts specifically to them. Suppose a company knows a customer is interested in a product but has never made a purchase. They might send them an email coupon for that product.

Additionally, a CRM can help measure the success of marketing campaigns by tracking the number of leads generated and how many of those lead to sales.

Q: What CRM do digital marketing agencies use?

Answer: Every marketing agency workflow relies on CRM software. The most popular CRMs for digital marketing agencies are Salesforce and HubSpot. Both offer a wide range of features, including lead capture, contact management, sales pipeline reporting, and email marketing.

Salesforce is a well-established CRM that businesses of all sizes have used for many years. It is expensive but offers a lot of features and flexibility. HubSpot is also gaining popularity because it is free to use up to a certain point. It provides many features that are helpful for digital marketers, such as tracking website visits and leads generated from online campaigns.

Q: Which CRM is best for email marketing?

Answer: The best CRM for email marketing depends on your specific needs and preferences. However, some popular CRMs well-suited for email marketing include Salesforce, HubSpot, and Infusionsoft.

Each of these CRMs has its own strengths and weaknesses, so you’ll need to decide which best fits your business. For example, if you’re looking for a CRM that offers many automation features, HubSpot or Infusionsoft might be a good choice. But if you’re looking for a CRM with strong reporting capabilities, then Salesforce might be a better option.

Q: What is an agency CRM?

Answer: An agency CRM is a customer relationship management (CRM) system specifically designed for advertising, marketing, and public relations agencies. It helps agencies manage their customers and client data, track projects and campaigns and collaborate with team members.

Some key features of an agency CRM include the ability to create custom lead pipelines and project workflows, track billable hours and expenses, manage contact information, store proposal templates and past work examples, and generate reports on campaign performance.

Q: Is CRM marketing?

Answer: CRM is not just marketing; All aspects of a business use this process to better understand their clients in order to serve them more effectively.

Marketing can use sales CRM data to develop more effective campaigns. Still, customer service, product development, and other departments can also use CRM data to make smarter choices about which products to develop, how to improve customer service, and so on.

In short, CRM should be used throughout an organization to create a more customer-centric approach.

Q: How does CRM improve marketing?

Answer: By tracking customer interactions and data across different channels (phone, email, chat, social media, in-store), businesses can get a comprehensive view of customer behavior and preferences.

This allows them to target their marketing efforts more effectively and improve customer satisfaction.

Additionally, CRM helps businesses qualify leads more accurately and track the sales process more closely. Ultimately, businesses can generate more revenue from their marketing efforts.

Q: What is funnel CRM?

Answer: Funnel CRM is a sales and marketing automation software designed to help businesses grow their revenue by automating their sales and marketing processes. It tracks prospect behavior across all channels, including email, website, and social media, and provides actionable insights to help businesses convert more leads into customers.

Funnel CRM also integrates with other popular business software, such as Salesforce, Google Analytics, and Zapier, enabling customers to track their interactions and pipeline progress conveniently. And it offers built-in email marketing, lead scoring, and lead routing features to help businesses quickly identify the best prospects and convert them into customers.

Q: What are E-CRM functions?

Answer: Electronic Customer Relationship Management (E-CRM) is the term given to applying information and communication technologies (ICT) to support or enhance CRM activities.

This sales and marketing software can improve customer service, marketing, sales, and other interactions with customers. E-CRM applications include email, the internet, intranets, extranets, social media, and mobile devices.

Q: What is CRM in Web design?

In web design, CRM can refer to tracking tools and software that allow businesses to keep track of customer behavior, preferences, and contact information. This information can then create more personalized customer experiences, increase sales conversions, and improve customer loyalty.

Q: What is CRM advertising?

Answer: CRM advertising is an advertising technique that allows businesses to target their current and potential customers through Customer Relationship Management (CRM) software. CRM software stores data on a customer’s preferences and purchase history so that businesses can use this data to target ads specifically to these customers.

For example, suppose a business knows that a customer recently visited its website but didn’t purchase. In that case, the business can use CRM advertising to show that customer an ad for the product they were browsing on the website. This technique allows businesses to reach out to their customers more effectively and increase sales.

Q: What is CRM creative?

Answer: CRM creative is the process of coming up with new and innovative ways to market to customers using customer relationship management (CRM) technology.

The goal of CRM creative is to find new and more efficient ways to reach, engage, and convert customers using the software’s capabilities. This can include anything from developing customer personas and marketing campaigns specifically for digital channels to data analysis to identify trends in customer behavior and create targeted offers.

Final thoughts

If you are running a dropshipping business, you cannot neglect your customer relationships. A good CRM for digital marketing can help you manage and grow those relationships, which is essential for success in this type of business. Make sure you choose a CRM that fits your needs and is easy to use. Also, make sure you are familiar with the features of the CRM and how to use them. And lastly, back up your data regularly!

Thank you for reading!

We hope this article has been helpful. Share your thoughts below.

Some related topics

Create your dropshipping store by reading Shopify Dropshipping Business Guide.

If you are confused about niche, you can read Top 10 Profitable Niches for Dropshipping in 2022.

Now that you have created your dropshipping store, you need to find out best suppliers. For that you can read 10 Indicators to Spot the Best Dropshipping Suppliers.

To find best products, read our article How to Test Products for Dropshipping.

Foe automating your dropshipping stores you need some Shopify apps and you can get ideas about that on our article Best Shopify Apps for Dropshipping in 2022. To earn more profit you need to dropship high-ticket products. If you don’t know what is high-ticket products then read 20 High-Ticket Dropshipping Products in 2022.

Increase your revenue by reading 7 ways to Make Your Shopify Store Faster and How to Promote Shopify Store for Free in 2022 [Secret tips].

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