In this day and age, customer service is one of the most essential aspects of any business. Online shopping has become increasingly popular over the years, and with that comes the need for businesses to offer convenient and efficient customer service options. One of the most effective ways to achieve this is by incorporating a live chat app on your Shopify store.
These apps allow you to communicate with your customers in real-time, answering their queries, providing support, and boosting sales.
It might be difficult to choose the best live chat app for your store’s requirements from the numerous accessible possibilities. To help you choose wisely, we’ve prepared this list of the best 10 Shopify live chat apps based on factual data.
What is a live chat app, and how does it work on Shopify?
A live chat app is an instant messaging tool that allows customers to engage with businesses in real time. These apps are designed to improve customer service by providing an interactive way for customers to ask questions, seek help, and get immediate responses.
- Live chat apps work by integrating into a website or online store, such as Shopify, and appearing as a chatbox or widget that visitors can access.
- When a customer sends a message through the app, it notifies the business owner or customer service representative, who can then respond immediately.
- Shopify live chat apps offer features such as canned responses, branding customization options, and website visitor tracking.
- Artificial intelligence is used by several live chat applications to assist support staff in anticipating the needs of online customers.
Overall, live chat apps provide a crucial way for businesses to enhance the e-commerce customer experience with personalized service while also making their agents more efficient with time-saving automation, intelligent chatbots, and more.
Importance of live Chat in e-commerce
Live Chat has become an essential tool for e-commerce businesses to ensure a satisfactory shopping experience for their customers.
- It provides immediate assistance and support, helping customers make informed decisions and address their concerns in real time.
- Customers appreciate the convenience and efficiency of live chat services, as it saves them time and effort in resolving their issues.
- Live Chat is beneficial not only for customers but also for businesses, as it helps reduce cart abandonment rates, increase conversions, and enhance customer loyalty.
- With features like canned responses, chatbots, and omnichannel support, businesses can offer personalized and proactive outreach, making the customer experience more engaging and memorable.
- Live Chat also allows businesses to collect feedback and insights, providing them with valuable information to improve their services and products.
- Embracing live Chat as a part of their customer support strategy can help businesses stand out from their competitors and also build long-term relationships with their customers.
Best Live Chat Apps for Shopify
Tidio– Best Live Chat App for Shopify
If you are a beginner and looking for a perfect Shopify live chat app, Tidio could be the one for you.
- Tidio offers an unlimited free plan that lasts forever, along with an impressive set of extra features that includes integrations and add-ons.
- With a rating of 4.8 out of 5 stars on the Shopify app store, Tidio also has some unique advantages for websites powered by the Shopify platform. This includes deep integration with Shopify sales analytics and product pages, AI message intent recognition features, integrated order tracking and delivery information, and chatbots for abandoned shopping cart recovery and lead generation.
- All of these useful features are available to you starting from just $19 a month.
Tidio is undoubtedly a popular choice for Shopify store owners, with many users finding it easy to set up, user-friendly, and packed with useful functionalities.
Gorgias– Leading CRM and Helpdesk with Live Chat Features
Gorgias is a leading CRM and helpdesk with live Chat features that can help eCommerce businesses to unify all support conversations and related orders to accelerate growth through happier customers.
- It provides a revenue-focused customer service platform for fast-growing eCommerce merchants that can centralize every order, conversation, even social comment, and direct message all in one customer ticket view.
- This helps to reduce checkout friction with self-service resources that provide instant answers or use dynamic Macros to auto-fill responses with personalized information.
- All of these features can turn support agents into sales representatives for your business, thus accelerating revenue.
- The app also supports email, Chat, voice, SMS, WhatsApp, and social comments/DMs in one feed and provides full customer context before answering with order and conversation history.
With all these features, Gorgias becomes a must-have Shopify app for eCommerce businesses that need a comprehensive customer service solution.
Facebook Messenger- Popular Live Chat App for Shopify
Facebook Messenger is one of the most popular live chat apps for Shopify. With over 2.8 billion active users worldwide, it offers a convenient way for customers to connect with your business and have their queries resolved in real-time.
The app is simple to include in your Shopify business and facilitates communication with site visitors.
- Facebook Messenger has a user-friendly interface, ensuring your customers have a seamless experience interacting with your business.
- Additionally, it allows you to access customers even when they’re away from your website through Messenger’s mobile app.
This exceptional app is also equipped with a variety of features that enhance customer experience, such as instant messenger response time and automated messages, which ensure prompt responses even when you’re away from your desk. Choose Facebook Messenger to give your customers the best experience possible.
Tawk.to– Free Live Chat App for Shopify
Tawk.to is a free live chat app that is an excellent tool for Shopify store owners to provide real-time customer support.
- It enables support and sales agents to interact with website visitors and customers from a single dashboard, making it easy to monitor and chat with customers.
- This powerful chat software integrates seamlessly with your Shopify store, allowing you to assist visitors in the moment of decision and provide immediate customer support.
- What sets Tawk.to apart from its competitors is its unlimited messaging ticketing and agent seats, ensuring you never lose another lead or sale again.
- However, some users have noted that the interface is clunky, and the Shopify data sync could use some improvement.
Additionally, the app’s branding may be too prominent and not a very classy practice from Tawk.to. Nonetheless, Tawk.to is still a solid choice for budget-conscious Shopify store owners who want to offer live chat support to their customers.
Reamaze: Top Helpdesk and Live Chat App for Shopify
Reamaze is a fantastic chat app for Shopify that provides amazing customer support and extra tools to increase revenue.
- Its efficient tools allow you to seamlessly manage multiple stores at a time, and as a Shopify store owner, you can create, edit and update order data and process refunds and cancellations with customer support conversations.
- Additionally, Reamaze enables you to measure the revenue your support team generates.
- With a variety of features and tools, Reamaze provides excellent customer support that increases revenue. Moreover, Reamaze connects to popular apps, which reduces response times, making it easy for customers to receive instant responses from your support team.
- Using smart macros and automated workflows alongside AI technology, Reamaze allows you to anticipate potential problems and provide real-time responses that significantly improve your efficiency, making it an invaluable tool for any Shopify merchant.
Overall, Reamaze is a must-have live chat app for any e-commerce store owner looking for a powerful and reliable tool to manage their customer support and boost their sales.
Pure Chat- Best Customizable Live Chat App for Shopify
Pure Chat is a customizable and user-friendly live chat app that can help Shopify store owners connect with their customers in real time.
- With its drag-and-drop interface and easy customization options, Pure Chat offers an intuitive user experience that can be tailored to fit your brand.
- Pure Chat also provides powerful tools like real-time visitor monitoring, automatic chat routing, and detailed analytics to help you better understand your customers’ behavior and needs.
- Plus, its mobile app and integrations with popular tools like Zapier and HubSpot make it easy to stay connected with your customers on the go.
Overall, Pure Chat is a great option for Shopify store owners who want a live chat app that is customizable and easy to use without sacrificing features and functionality.
WhatsApp Chat- Customer-Friendly Live Chat App for Shopify
WhatsApp is a powerful messaging app that boasts over 2 billion users worldwide. It’s no surprise that it has become an integral part of many businesses, particularly in e-commerce.
- WhatsApp Chat is a customer-friendly live chat app that offers a cost-effective way for businesses to engage with their customers.
- With the integration of the WhatsApp Chat button on your Shopify store, you can provide your customers with quick access to support as they shop on your website.
- The app comes with an automated abandoned cart recovery feature, in addition to a Frequently Asked Questions section, to enhance your customer’s shopping experience.
- WhatsApp Chat supports various channels such as Facebook, Instagram, and Telegram, making it a perfect fit for businesses looking to connect with their customers on various platforms.
With WhatsApp Chat, you can grow your customer base, boost your sales, and provide excellent customer support all in one place.
eDesk- AI-Powered Helpdesk and Live Chat App for Shopify
eDesk is an AI-powered helpdesk and live chat app that offers several features to help eCommerce sellers deliver fast and accurate support to their customers.
- This platform allows users to centralize messaging from all selling and communication channels into one smart helpdesk, which enables them to view order and customer information alongside messages, return or cancel an order, automate responses, and generate key reports.
- With eDesk, sellers can respond to queries quickly and efficiently using auto-generated replies and take customer support to the next level with AI automation.
- eDask is available on the Shopify App Store with a free plan and a 14-day free trial.
- The app boasts over 250+ integrations, including Amazon, Facebook, Instagram, and WhatsApp, making it easy for sellers to consolidate their orders and tickets from different channels in one place.
So, eDesk is a powerful tool for eCommerce sellers who want to improve their customer service and reduce the effort and time spent on it.
Zendesk- Leading CRM with Live Chat Features for Shopify
Zendesk is a leading CRM with live Chat features specially designed for Shopify. This software has a variety of features, such as pre-chat forms, AI-powered chatbots, and website visitor tracking, which help increase the efficiency of customer support agents.
- It is also designed to scale effectively, seamlessly integrating into store websites to create a personalized customer experience.
- One of Zendesk’s key benefits for Shopify is its cross-channel support and unified agent workspace, which increases the speed of problem resolution.
- Zendesk’s live Chat can be integrated easily into any Shopify site, giving instant access to necessary customer data to provide a higher level of support.
- Zendesk not only offers real-time messaging but also makes all customer interactions and contextual data live in one place, streamlining the support process.
With Zendesk’s 1000+ pre-built apps and integrations, it easily connects with other streamlining business tools to further enhance customer satisfaction.
Chatra– Cost-Effective Live Chat App for Shopify with Advanced Features
Chatra is a cost-effective live chat app for Shopify that offers advanced features to help businesses communicate with their customers effectively.
- With Chatra, you can create conversations that drive conversions with live chat, chatbot, cart saver, and shared inbox tools.
- The app offers a pleasing user interface, useful group chat, and a full set of easy-to-use features that can help simplify communication with customers.
- You may enhance your live chat strategy by gathering useful consumer feedback with the aid of Chatra.
- Although the free plan lacks some features, the paid plans are reasonably priced and come with many advanced features, including file sending, screen sharing, and group calls.
- With a strong focus on customer satisfaction, Chatra offers multi-lingual support options and configurable chat widgets that match your brand’s colors and style.
Overall, Chatra offers an excellent solution for businesses looking for a cost-effective live chat app for Shopify with advanced features and good customer support.
How to Choose the Right Live Chat App for Your Shopify Store
When it comes to choosing the best live chat app for your Shopify store, there are several factors to consider.
- First, think about your specific business needs and what features are essential for you. Do you need a chatbot, visitor tracking, or customization options for branding?
- Next, consider the pricing and plans offered by the different apps.
- Look for a balance between affordability and the level of service provided.
- It’s also important to read reviews and compare user ratings to see what experiences other businesses have had with the app.
- Lastly, consider the level of support and resources available from the app’s provider. Will they be available to assist you in case of technical difficulties or issues?
Choose the best live chat software by thinking about the aforementioned elements. Choose the live chat app that best suits your business, helping you engage with customers and improve their shopping experience on your Shopify store.
Frequently Asked Questions
How can a live chat app improve customer satisfaction and increase sales?
A live chat app can enhance customer satisfaction and boost sales by offering instant responses to inquiries, personalized assistance, and addressing checkout issues promptly. It also provides valuable data on customer behavior for targeted marketing efforts.
What are some popular live chat apps for Shopify?
Popular live chat apps such as Tidio, LiveChat, and Reamaze enable direct customer communication on your Shopify website, leading to higher satisfaction and sales. Look for integration with Shopify and features like canned responses and chatbots to enhance efficiency. Select the app that aligns with your business goals.
Are there any potential drawbacks to using a live chat app on Shopify?
While live chat apps can enhance sales and customer engagement on Shopify, they may require significant time and effort to manage. Additionally, maintaining a consistent tone and quality of responses across multiple agents or team members can be challenging. Clear expectations and guidelines are crucial to avoid overwhelming customers or causing frustration.
In conclusion, Live Chat apps for Shopify can prove to be a game-changer in boosting your sales. By providing real-time assistance to your customers, you can provide them with the necessary information they need to make a purchase decision.
It helps in building trust and reliability with your customers by providing them with quick and responsive customer support.
If you are looking for ways to improve your online store’s sales figures, it’s time to invest in a live chat app for Shopify.
With so many options available, it can be overwhelming to choose the right one. The most efficient method is to compare each app’s functionality with your company’s requirements.
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